Continuous training of our Field Service team is essential to providing both on-site and remote services to our dryers and coolers. A typical multi-deck batch dryer and cooler control system these days includes hundreds of sensors and drives. All our dryers are prepared for Counterflow Remote Diagnostics (CRD) which enables us to remotely collect (through various network configurations) all of these signals which are then organised and visualized in Power BI. Dashboards then provide customers with customized analysis of the dryer efficiency, up-time, etc. of all of their dryers worldwide.